LEGAL NOTICE

Last updated: July 23, 2026

1. Business identification

This website and online store are operated under the trading name Beni House by:

Legal name: Carlos Lopes Silva
Trading name: Beni House
Tax identification number: 213684705
VAT number: PT213684705
Business address: Rua das Antas, 4820-491 Fafe, Portugal
Email: housebenih@gmail.com
Telephone: +351 910 797 164

Carlos Lopes Silva, trading as Beni House, is the seller responsible for the products and orders placed through this Store.

2. Website operator

Beni House operates this website for the online sale of pet lifestyle products, accessories, toys, care products and related goods.

The Store is hosted by Shopify, which provides the e-commerce technology used to display products, process orders and operate the website.

Shopify is not the seller of the products purchased through this Store.

3. Contact information

For questions regarding the Store, products, orders, returns, refunds or deliveries, customers may contact us using the following details:

Email: housebenih@gmail.com
Telephone: +351 910 797 164
Postal address: Rua das Antas, 4820-491 Fafe, Portugal

We aim to respond to customer enquiries as soon as reasonably possible during business days.

4. Applicable policies

The use of this website and purchases made through it are also governed by the following documents:

• Terms of Service;
• Privacy Policy;
• Returns and Refund Policy;
• Shipping Policy;
• Cookie Policy and privacy preferences, where applicable.

Customers should review these policies before completing an order.

5. Prices and payments

All prices displayed on the Store are stated in euros and include applicable VAT, unless expressly stated otherwise.

Shipping costs and any other applicable charges will be clearly displayed before the customer completes the order.

Available payment methods are shown at checkout and may be processed by Shopify Payments or other authorised payment-service providers.

6. Intellectual property

The Beni House name, branding, logo, website design, original text, photographs, graphics, videos and other original content are owned by or licensed to Beni House and are protected by applicable intellectual-property law.

Content belonging to suppliers, manufacturers, photographers or other third parties remains the property of its respective rights holder.

No protected content from this website may be reproduced, distributed, modified or used for commercial purposes without prior authorisation, except where permitted by law.

7. Website information and availability

We take reasonable steps to ensure that the information displayed on the Store is accurate and up to date.

However, occasional errors may occur in product descriptions, prices, availability or other information. Any errors will be corrected as soon as reasonably possible and handled in accordance with applicable consumer law.

We do not guarantee that the website will always be available without interruption, particularly during maintenance, technical incidents or circumstances outside our reasonable control.

Nothing in this Legal Notice limits any mandatory rights available to consumers.

8. Complaints

Customers may contact Beni House directly at housebenih@gmail.com regarding any complaint or concern.

Consumers may also submit a complaint through the Portuguese Electronic Complaints Book. Once registration is completed, a visible link to the Electronic Complaints Book must be made available on the Store.

Use the following wording once the link is active:

Electronic Complaints Book: Consumers may submit a complaint through the Portuguese Electronic Complaints Book using the link available on this Store.

9. Alternative dispute resolution

In the event of a consumer dispute, customers may use an authorised Portuguese consumer alternative dispute resolution entity, subject to that entity’s territorial and material competence.

Information about the authorised entities is available through the Portuguese Directorate-General for Consumers.

For disputes falling within its competence, customers may contact:

TRIAVE — Centro de Arbitragem de Conflitos de Consumo do Ave, Tâmega e Sousa

The use of alternative dispute resolution does not prevent either party from bringing proceedings before the competent courts.

10. Governing law

This website, this Legal Notice and contracts concluded through the Store are governed by Portuguese law.

Consumers residing in another European Union country retain any mandatory consumer-protection rights applicable in their country of residence.

11. Changes to this Legal Notice

We may update this Legal Notice to reflect changes to the Store, business details or applicable legal requirements.

The updated version will be published on this page together with a revised “Last updated” date.