At Beni House, we want you to love every piece you receive. If something is not quite right, please read our returns and refunds policy below.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be unused, in its original condition and in its original packaging. Items that show signs of use, damage, washing or alteration may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on used pet products, personalised items, final sale items or gift cards.

Return Process

To request a return, please contact us at housebenih@gmail.com with your order number and the reason for your return.

Once your return request has been reviewed, we will provide instructions on how and where to send your item.

Please do not send items back without contacting us first.

Return Shipping

Customers are responsible for return shipping costs unless the item received was incorrect, damaged or faulty.

We recommend using a tracked shipping service, as Beni House is not responsible for returns lost in transit.

Damaged or Incorrect Items

Please inspect your order when it arrives. If you receive a damaged, faulty or incorrect item, contact us within 48 hours of delivery at housebenih@gmail.com.

Please include your order number and photos of the item and packaging so we can help resolve the issue as quickly as possible.

Refunds

Once we receive and inspect your returned item, we will notify you if the refund has been approved.

If approved, your refund will be processed to your original payment method. Please allow a few business days for the refund to appear in your account, depending on your bank or payment provider.

Exchanges

At the moment, we do not offer direct exchanges. If you would like a different item, size or colour, please return your original order and place a new order.

Contact

For any returns or refunds questions, contact us at housebenih@gmail.com.