At Beni House, we carefully prepare and pack every order to make sure your pieces arrive safely.

Processing Time

Orders are usually processed within 1–3 business days after payment confirmation. During busy periods, launches or holidays, processing times may be slightly longer.

Shipping Times

Estimated delivery times depend on your location and the shipping method selected at checkout.

Portugal: 2–5 business days
European Union: 5–10 business days
Rest of the world: 7–15 business days

Please note that delivery times are estimates and may vary due to courier delays, customs processing or local postal services.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and order details. Any available shipping options will be shown before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information, when available.

International Orders

For international orders, customs duties, taxes or import fees may apply. These charges are the responsibility of the customer and are not included in the product or shipping price.

Incorrect Addresses

Please make sure your shipping address is correct before placing your order. Beni House is not responsible for orders delivered to incorrect or incomplete addresses provided at checkout.

Lost or Delayed Orders

If your order is significantly delayed or appears to be lost, please contact us at housebenih@gmail.com and we will do our best to help.

Contact

For any shipping questions, contact us at housebenih@gmail.com.